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Internal Communication Platform

Delivery mechanism for any content type

Product Overview

SnapComms messages are created using a browser-based Content Manager to create and send important messages to employees on any device anywhere. In order to receive the message, the employee must have the SnapComms Client (or app) installed on their computer, tablet or smart phone.

Key Platform Attributes

  • Different visual channels
  • Target internal communications
  • Recurrence and escalation
  • Delivery to mobile devices
  • Schedule internal communications
  • Campaign tool with compliance validation
  • Detailed reporting
  • Multiple delegated admins
  • vCloud or on-premise platform
  • Simple to deploy
  • SMS, digital signage, email add-ons
  • Comprehensive Knowledge Base

How does the SnapComms Internal Communication Platform work?

Your content is delivered to local software clients from central servers which can either be hosted on SnapComms data center in Toronto or locally hosted (in-house within your organization’s environment).

SnapComms Servers – responsible for the creation, targeting and distribution of content out to the Snap Client. The Snap Servers consist of a SQL Server relational database management system used for storing and retrieving data.

SnapComms Client – software that is installed locally on users’ PCs, initiates regular communications with the Snap Servers and downloads and manages the display of content onto the users’ computer screen.

Administrators have access to the Snap Servers via the Content Manager interface in order to create, target and publish content out to the Snap Clients.

See how SnapComms could work for your organization, sign up for our 30 day trial below:

Platform Features:

Targeting

Messages can be sent to the whole organization, individual employees, groups of employees, organizational units or any combinations of these. Existing Active Directory groups can be targeted or groups of individuals can be created manually. These groups can be saved for re-use at any time.

Recurrence

Set the message to recur until read. This means that employees will continue to see notifications until they open and read the message.

Scheduling

Send urgent messages or important news updates immediately or schedule the message to be sent at a future date and time. Messages like reminders can be set to repeat at specified intervals.

Delivery Options

As well as sending a message to PC and smart phones, message content can be broadcast as an SMS, email or to other communication channels using our API.

Reporting

Real time metrics showing the success of the message in terms of delivery to the device as well as readership.

Campaigns

Bundle message types around the same topic to drive behavior change. Conclude the campaign with a validation item that requires acknowledgment by the employee.

Visit our Knowledge Base for more in-depth information:

Internal Communication Platform Channels:

Raise staff awareness of key messages. Click through links to leverage other information sources. Promote internal messages for staff and visitors.

Push information updates to employees. Push out existing RSS feeds (opt in possible but not necessary) or write your own content.

Ensure cut through for important messages. Includes Video, RSVP’s, Emergency and Urgent Desktop Alert variations.

Visual communications that get noticed. Publish messages on desktop backgrounds. Target messages to employee groups.

Employee quiz tool. Delivered as a desktop alert or by hyperlink. Automated real time reporting. Reinforce staff learning with answers and links.

Staff feedback / survey / poll / benchmarking tool. Delivered as a desktop alert or via click through. Auto reminders and real time reporting.

Aggregate internal emails to reduce information overload. Push out user generated content. Reduce the resource required to produce a staff magazine.

Deliver messages to staff regardless of where they are. Send messages to mobile devices with multiple visual display formats.

Testimonials

“We needed something that was flexible, easy to use, that could target the whole organization, parts of it or individuals. If they see an alert they know it is worth reading.”

Eli Fernández

IT Service Management Lead EMEA

“It allows us to get a message out very easily… It’s very good tool. For me it’s a complete no-brainer.”

Will Packard

Global Head of Marketing, CitiGroup